The OneHSN sites will be unavailable on August 7, 2021, for a scheduled infrastructure update. We apologize for any inconvenience.
OneHSN Support will be closed for the Civic Holiday on August 2nd. We will respond to your request during regular business hours.
Website Guide (Parent/Guardian)
This guide is designed to show you how to use this website to its full potential and provide assistance with the use of the website. You can open the document as a PDF by clicking the 'Download' button below.
You must have Adobe® Acrobat® Reader® installed on your computer to view PDF documents.
Click on the link below to download Acrobat Reader software.
Frequently Asked Questions (F.A.Q's)
Am I registering my child in a child care centre on this site?
No, on this site you can complete and submit an application for child care that will be automatically sent to the child care centre(s) of your choice. Once a space becomes available, you will be contacted by the child care centre for registration.
Can I apply to more than one childcare centre?
Yes, you may apply to as many centres as you wish. Your choices will be determined by the information you submit on your application. You will be contacted by the child care centre where a space first becomes available. If you accept this space, you still have the option of remaining on one or more other waitlists.
How long will I have to wait for a space?
If no space is immediately available to you, the amount of time you will wait is determined by many factors. You may contact any child care centre to find out where you are on their wait list.
How do I apply for childcare fee subsidy?
Complete your application on this site ensuring to select Fee Assistance is Required or Fee Assistance is Preferred.
When you have been offered and accepted a space, the centre will notify the City of Kingston?s Community and Family Service, Childcare Programs Department. The City will then contact you to book an appointment for an income testing assessment application.
To apply for childcare subsidy, families must live in the City of Kingston or County of Frontenac. Parents or Guardians must be employed or enrolled in an educational or retraining program during the hours when their child is in childcare.
Notice with Respect to the Collection of Personal Information (Freedom of Information and Protection of Privacy Act)(Municipal Freedom of Information and Protection of Privacy Act) If you have any questions about the collection or use of your personal information, please contact the City of Kingston, Housing and Social Services, Childcare Programs at 613-548-3535, email@example.com, 362 Montreal Street, Kingston, ON K7K 3H5.
RBB Innovations/OneHSN Disclaimer
RBB Innovations Ltd. (“RBB”), operating as One Human Service Network (“OneHSN”), has no role in authorizing, selecting or screening the information that appears on this website, including the childcare providers or any related employees of childcare providers that are entered into the OneHSN Childcare Connect Application & Waitlist and, accordingly, assumes no responsibility for such information contained on this website. RBB disclaims all civil (including breach of contract or negligence) or criminal liability in respect of the manner in which an end user uses or relies on information obtained from this Website.